Strictly necessary
Used to keep sign-in, invite access, security, preferences, and basic product functions working. These are not used for marketing analytics.
Cookie notice
Cookies in Hearken.
Hearken uses necessary cookies to run the service. Product-improvement cookies are optional and are kept separate from the core Conversation workflow.
Product improvement
Used only after you choose to allow them. Hearken uses Microsoft Clarity on preview and sign-in pages to understand confusing screens, clicks, scrolling, page movement, device type, and approximate location.
Where we do not use Clarity
Hearken does not use Clarity on reply, transcript, private report, account, payment, admin, API, or owner-management screens.
Changing your choice
Signed-in users can change product-improvement analytics in Privacy settings. Visitors can decline the banner and continue using preview surfaces.
Cookie and tracking questions
For privacy or tracking questions, contact privacy@hearken.my.